Troubleshooting
| Symptom | Check |
|---|---|
| HTTP 401 | Token, paused factory, missing Bearer |
| MQTT silent | Username=code, password=token, exact topic, firewall 1883 |
| Duplicate counts | Empty messageId on retries |
| 429 | Login 8/10 min; ingest 180/min |
| OEE N/A | No overlapping run and no counters in window — not a “broken %” |
| Wrong units | kW mapped as kWh; Milesight object not split |
| Ops 403 on create | Viewer role |
| Logo 307 on academy | Unrelated; academy host must stay public |